Terms & Conditions

Last updated October 2026

This website is owned by GlenWood Vineyards Proprietary Limited (registration number 2000/018794/07), Robertsvlei Road, Franschhoek, 7690 (“GlenWood”, “we”, “us”). These terms apply when you use the website, buy wine or gift vouchers, join the GlenWood Wine Club, or book a table or experience. By doing so you agree to them.

If you are a consumer under the Consumer Protection Act 68 of 2008 (CPA), nothing in these terms limits your rights under that Act. Clauses that limit our liability, place risk on you or ask you to acknowledge a fact are marked in bold.

Age

We do not sell alcohol to anyone under 18. By ordering you confirm that you are 18 or older. The person receiving a delivery may be asked to show identification, and the courier may refuse to hand over wine if they cannot.

Accounts

You do not need an account to buy, but you can create one to see orders and manage your details. Keep your password private. You are responsible for orders placed with your login unless you told us it had been misused before the order was placed. Tell us straight away at info@glenwoodvineyards.co.za if you think someone else has used your account.

Orders and prices

Placing an order is an offer to buy. The sale is agreed when we email you confirmation that payment has been received. We may decline or cancel an order, in which case we refund anything you have paid.

Prices are in South African rand (ZAR) and include VAT. Delivery is charged separately and shown at checkout before you pay. If a product is shown at an obviously wrong price, we do not have to sell it at that price; we will tell you and refund you or offer the correct price.

All products are subject to availability. If something in your order is unavailable, we will contact you to offer an alternative or a refund for that item.

Payment

Payment is taken at checkout through Paystack, using the payment methods shown there. Card details go directly to Paystack; we never see or store them.

Delivery

We deliver within South Africa to the address you give at checkout, by courier. Delivery usually takes 3 to 5 working days from payment, or as stated in your order confirmation. Someone 18 or older must sign for the delivery. If nobody is available, the courier will leave a notice; if the order comes back to us, further delivery attempts are at your cost.

Please check your order when it arrives. If you received the wrong products or the wrong quantity, you can reject the incorrect items. Risk in the products passes to you on delivery.

Outside South Africa, our wines are sold by our distributors and stockists under their own terms.

Cancellations and returns

• You can cancel an order within 24 hours of placing it by emailing info@glenwoodvineyards.co.za. If it has not been shipped, we refund you in full. If it has already shipped, we may deduct a reasonable cost for delivery and handling, as the CPA allows.
• If you bought as a result of direct marketing (for example, a newsletter offer), you may cancel without reason within 5 business days of delivery, as section 16 of the CPA allows. Return the wine unopened at your own cost and we refund the purchase price within 15 business days of receiving it.
• If wine is faulty or not as described, tell us within 30 days of delivery. We will collect it, or refund your return delivery cost, and replace it or refund you. Please store wine properly (cool, dark, bottles on their side for cork closures) so we can tell a fault from storage damage.
• Wine that is simply not to your taste is not faulty. We are always happy to help you choose before you buy.

GlenWood Wine Club

Club tiers, prices, release schedules and benefits are shown on the Wine Club page and in your sign-up confirmation; those details form part of these terms.

• Membership is a subscription. When you join you choose how often to receive a shipment, every one, two or three months, and you authorise us to charge your saved card for each shipment and its delivery.
• The minimum number of bottles in each shipment, and whether you choose the wines or we select them, depend on your tier, as shown when you join.
• We email you two weeks before each shipment, and again two days before, so you can update your details or contact us about that shipment.
• There is no minimum membership term. You can cancel at any time in your account or by emailing info@glenwoodvineyards.co.za; cancelling stops future shipments, but a shipment already processed will still be sent.
• Keep your card and delivery details up to date in your account. If a payment fails, we will contact you before cancelling the shipment.
• We may change club tiers, benefits or prices; we will tell members by email before a change affects them, and you can cancel if you do not agree.

Gift vouchers

• Gift vouchers are emailed to the recipient and can be used for wine, tastings, and lunch at Sakura.
• Vouchers are valid for 3 years from purchase, as section 63 of the CPA requires, unless a longer period is stated on the voucher.
• Vouchers cannot be exchanged for cash. If you spend less than the full value, the remaining balance stays on the voucher until it expires.

Sakura Sushi and experience bookings

• Bookings for Sakura Sushi, Nature’s Window and the Vine to Wine Tour are made through Dineplan, under its terms as well as ours. Booking is essential for these. Tastings on the Tasting Terrace need no booking.
• Menus, dishes and prices may change with the season; the current menu is available at Sakura Sushi.
• Cancellation, no-show, deposit and large-group terms are shown in Dineplan when you book, and apply to your booking.
• Nature’s Window and the vineyard tours involve walking on uneven ground in the outdoors. You take part at your own risk, and we may change or cancel an experience because of weather or safety; if we cancel, you can rebook or receive a refund.

Using this website

You may use this website for your own, non-commercial purposes. Please do not interfere with how it works, scrape or copy its content in bulk, or use it to send unlawful material. Text, photographs and logos on this website belong to GlenWood or are used with permission; please ask before reusing them.

We try to keep the website accurate and available, but we do not guarantee it will always be error-free or uninterrupted. Links to other websites are provided for convenience; we are not responsible for their content.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss arising from use of this website or from late delivery, and our liability for an order is limited to the amount you paid for it. Nothing here limits liability that cannot be limited by law, including under the CPA.

Privacy

We handle your personal information as described in our Privacy Policy.

General

These terms are governed by the law of the Republic of South Africa. We may update them; the version on this page when you place an order or booking applies to it. Questions: info@glenwoodvineyards.co.za, +27 (0)21 876 2044, PO Box 204, Franschhoek, 7690, South Africa.